Tag: software

Day 8 – Visa Watch

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We’re just waiting now. Checking email throughout the day to see if the ‘We like you, come to Spain’ email is waiting for us. Now I’m doing the housekeeping of sweeping up all the little things. Funny, I thought the list was almost done, but the closer we get I keep adding one thing here, another there. To Do’s I didn’t think about. Turning in cable boxes and routers, mailing important documents to my parents for safe keeping. Finding stray bins full of photos that I need to figure out what to do with them.

Today, I’m putting our entire movie collection on an external hard drive so we can avoid taking the dvd’s with us. It’s tedious but we’ll have entertainment when we decide we can’t get through the day without watching Harry Potter or Crouching Tiger, Hidden Dragon. Music CD’s will come after that.

Yesterday, I made the inventory of all our boxes and wrapped them in plastic wrap and labeled them for the shippers when they come next week. And speaking of international shippers. Are they all flakes? I signed the contract with ours and their dispatch still can’t tell me what day next week when they will come and pick up our stuff. And when Jeff dropped off his motorcycle with a different shipper in LA last week, they acted like it was the first time they had ever shipped a motorcycle and were making it up as they go along. A process ripe for disruption, if I was looking for a business opportunity or a Start-up to start up.

Only one more document and our accountant will have all the documents he needs to do our taxes. Every day, I do small things now. But most of them have to done on a specific day, so it’s slowed me down. I can’t batch it all up and just muscle through, so it’s good I have this movie converting to do.

Jeff is still working an hour away and he has the truck so I’m home bound, for the most part. It’s goes against my nature. Before my son, Nick was born I was put on bed rest for 6 weeks for high blood pressure. It drove me crazy, even though everyone said I should appreciate the rest before sleepless nights became my reality. But I didn’t. I hated the inaction.

So, I’m determined to appreciate this time. Our last 14 days in the US. I’ll watch some of my favorite shows. Enjoy some foods I can only get here. Call friends and family. Take more walks in the neighborhood. But that doesn’t mean I’m not hitting refresh on my email – hoping against hope that we’ll be the exception and get our visas in record time. The biggest lose end tied up, at last.

 

Talking vs. Communicating

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Communication and understanding are the key to a happy life. I know this from the harsh reality of experience, as I’ve not always been the best at either of these. I guess time grants you wisdom and perspective – if you decide to pay attention.

In thinking of our preparation for moving to Spain, we joined several Facebook groups for Expats already living in our chosen city, and some specifically for Americans moving to or already living in Spain. It’s been eye opening and in many cases invaluable. But sometimes, it’s been ugly.

Hearing how some of my fellow countrymen speak about people in their chosen country of residence hurts. The harsh reality when they’ve discovered that the culture in Spain isn’t American. Surprise! They do things differently there and the people who run the country won’t bow down to ‘The American Way’. In reading their posts, I sometimes wonder why they don’t just go back to Kansas, or North Carolina or Virginia if they find it so hard to deal with.

It also made me examine myself. When I was still working, I did business with people from other countries, notably France, and decided it was a good time for an ‘Intercultural Communications’ class. It wasn’t because I couldn’t talk with the people in La Ciotat, France – where the other company resided. They spoke English. It was because we couldn’t communicate effectively, and I couldn’t figure out why.

We would have a daily call at the beginning of our day and then end of their work day. We would ask for things and they would always agree to do them. But then, they started missing dates on projects and their people were clearly stressed and working ungodly hours to meet our demands. I couldn’t figure out what was going on. So I flew to France.

Meeting with them face to face, I learned that in France – The Customer is Always Right – even if I was wrong, they would never tell me ‘NO’. In developing software, this is the killer. In the US, I would make demands of my engineers and they would tell me ‘You’re crazy if you think we can do that in that amount of time.’ I would ask them to help me be more realistic and they go away and think about it and come back and we would negotiate. My job was to push, their job was to push back. We both understood our roles.

The French team just said ‘Yes’ to every idea I had. But soon, I realized I had to give them permission to tell me I was ‘Full of it’. It made them uncomfortable at first, but we started working well together. And on that trip, I got to hear my team on the phone, from the perspective of the team in France. I was able to see their faces as my people in Seattle spoke, and how it landed 7,000 miles away. It wasn’t pretty and I went back home and we changed our approach.

So taking the ‘Intercultural Communications’ class was eye opening too. I learned that different cultures have different power hierarchies and power distances, and dynamics that are not ever discussed but are ingrained since birth. It’s the subtle things that govern how people interact. And it’s the agreed upon method of communication that everyone, except outsiders, understands.

So, when considering moving to another country, it’s imperative that we learn how to communicate effectively. Its not just being able to order a cafe con leche in a cafe in the right language. Or asking for directions. It’s the subtext and context that’s most important. And it’s cultural sensitivity and empathy.

We are the way we are in the US, because of our Puritanical roots and our cultural belief in manifest destiny and some sort of divine right. We’re taught that in school and by all the cultural cues we receive subliminally. But in Spain, the people are also a collection of their history and experiences. A history that stretches much longer than our Anglo-Christian view of the world. The Spanish people of today are a result of those experiences, just like us.

Jeff and I’ve had a lot of discussions about how, at times, we just won’t get it.  And we will trip and fall. But the most important things is, we need to approach it without judgement. And we need to stop, take a deep breath, and try to understand it from their perspective. With intercultural communications, there is no ‘right way’. There is just empathy and willingness to understand. Its the only way to get along in this life, even in our own country. And we’re committed to it.

The Cone of Uncertainty

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Anyone who has every developed software knows about the ‘Cone of Uncertainty’. It’s basically a big funnel where the wide end is the beginning of the project. It’s the time when you think up everything you could possibly ever want the application or the software to do. Every crazy function. It’s the ‘Wouldn’t it be great if we could…?’ moment. This flare of ideas should not come again until the 2.0 version of the software.

Then you take those things and you estimate the time, effort and cost it will take to develop them and you begin to edit. At the wide end of the cone, you have an accuracy of +/-  200%. As you move down the cone towards the narrow end – over time – your estimates, requirements, and costs become more refined and more real.

So we have run this ‘Project of Moving to Spain’ much like a software project, since both Jeff and I understand how that works. We’ve got spreadsheets, lists and timelines. We identified dependencies and risks and we’ve been ticking things off. The other night Jeff commented on where we are.

‘In the beginning it was exciting. So many unknowns. But now it’s like we’re just slogging through the list.’

‘Yeah.’ I said. ‘I hear you. It’s not sexy stuff. But if we want to get this across the finish line, we need to do the housekeeping. The fun stuff will start again when we show up in Spain with a couch and some cardboard boxes. Then 2.0 starts. But we gotta do the drudgery first.’

All our garage sale items in the house are tagged, and tonight Jeff will do what’s left in the garage. We’ll be ready and Open for Business on Saturday.

Our shipper gave us a final quote, after a video review, and we need to get the cost down, so I’m going through my hand bags and editing. In the process, I’m cleaning them out and I realize – again – that I’ll need that shredder. I don’t dare sell it in the sale!

These handbags are full of old .ppt presentations or budget spreadsheets from whatever business meeting I was in the last time I carried them. And receipts and more receipts and just STUFF! The pile was impressive as I turned each of them upside down and sifted through the mound.

I now have 7 – yes, 7 – small nail clippers. Piles of old cold and allergy meds (probably expired). Lots and Lots of small tissue packets – I guess my nose used to run a lot, perhaps from traveling so much. Rubber bands by the hand fulls (I don’t use rubber bands, so this is a mystery). Business cards that could reach the ceiling, And pens from every vendor, contractor, trade show, conference, and gas station I’ve ever been to. Buckets full.

But I also found some of my better jewelry – things I didn’t even remember I owned. Earrings Jeff gifted me, for one occasion or another that I had switched out. And necklaces, if I went to the Spa at a hotel I was staying in. So I’m glad I went through it all.

I know I could have probably sold some items on Bag, Borrow and Steal or one of the many resale sites, but I have no time for that. I feel like a mother handing her babies to strangers, but do hope whoever buys these bags in this garage sale – at bargain basement prices, I might add – will enjoy them and go on adventures with them.

In a week we will be preparing for our trip to LA, and ‘The Interview’ (cue the scary music) dun, dun, dun! In the famous words of Sally Field, when she won the Oscar for Norma Rae – I hope ‘they like me, they really like me’ and we don’t have any hiccups in getting our visas.

Our visa packets are 100% completed. All the copies are made, which doubled the size of them yesterday. So now we’ll look like earnest students handing in term papers at the end of a very long semester.  But it feels good to be at the narrow end of the Cone of Uncertainty.