Oh yes. Back in the dark ages – well, the end of February, the movers came and took our stuff to Los Angeles. They had promised to put it all on a boat that would sail across the sea. How do I know this? Because I gave them a pile of money and signed a contract to that effect. What day is it today? Hmm, oh yeah, it’s June 7th. And where is my stuff? A question not even the Oracle at Delphi could answer lying in her sulfur fog in her stone mountain top temple.
The first indication that we might have an issue was about a month after arriving here in Valencia, the shipper in LA contacted me and asked me ‘for an inventory list’. WHAT?!? I asked them why they would be asking me for that since the movers made a list of what was in each box – because I had already numbered said boxes and made an inventory list for them. Well, they didn’t have it. So I sent them another copy and pictures of each of the number items I had taken with my cell phone before allowing them to be loaded.
Yes, I’m just that organized. Ok – paranoid. But it was our stuff. And we cared about it enough to ship it half way across the world, across oceans and through canals. You can see how my blood pressure might have gone up a bit. I conveyed my displeasure to the person who was doing the asking. ‘Was this what I paid all that money for?’ She never directly addressed the question but assured me that now she could ship our stuff.
What?!? They had picked it up a month before. Where the HELL had it been, if not in a container rapidly steaming it’s way towards me with dolphins riding the bow wave guiding to Valencia?? I was pissed. They said it had been stored until it was put on the boat with other containers. What could I do? Nothing – so I decided to drink a glass of wine and take 10 deep breaths. It worked for awhile.
Before we went to pick up Jeff’s bike in Germany at the beginning of May, I reached out to them again and asked when our stuff would be getting here. I didn’t want it to show up while we were in Germany. They assured me that it would be arriving on May 23rd to Valencia. The customs people would contact me and arrange the paperwork and delivery. Ugh – but fine. We booked our tickets to Germany and off we went.
The timing was good because Emilie was coming on the 19th. That would give her a couple of days to settle in before her stuff got here and we could spend days unpacking it all. The 23rd came and went – no call. So 7 days after the due date, I reached out again. No response. So, in my typical fashion I did a little digging and found the CEO’s email address and cc’d him on my next communication showing the string of untruths I had been told in the emails with these people going back to February. Voila! I got a response telling me our stuff was going to now arrive on June 12, saying they were sorry for the delay and all would be well. You can tell I felt much better. NOT!
Then an email came from a nice guy in Rotterdam in The Netherlands who told me he would be handling the customs paperwork for me when the shipment arrived in Rotterdam. AGAIN WHAT?!? I quietly asked my the HELL my stuff wold be arriving in Rotterdam since I live in SPAIN. And I paid to have my stuff shipped to VALENCIA. When was my stuff going to show up at my door in Valencia, since it was going to be all the way across Europe?
He assured me that they were going to truck it across the several countries between me and Holland and that process would start after it arrived in Rotterdam on June 12th. He as very cheerful. So cheerful that I couldn’t be angry at him because he had nothing to do with the entire thing. And because I need him – a man with so many vowels in his name that when I email him I have no idea if I’m actually spelling it correctly.
So I filled out the forms he sent me and sent them back. Now I’m waiting – hoping – praying, that our stuff will actually get to Rotterdam. A city I never wanted it to go to. And that the richly voweled guy will take care of it and get it here, so I can discover whether my couch can be craned into the living room window on the 7th floor.
Here’s the lesson. If you move to another country – store you stuff in your old country. Put it in storage and happily pay for it. Because, when you get to your new country, you will have to buy stuff to get by while you’re waiting for your old stuff to arrive – thus creating duplicate possessions, like a tea pot and a frying pan. So when your stuff, after making it, apparently, through every port between Los Angles and Rotterdam, finally arrives you won’t actually need that crap cause you’ve already bought that crap – again.
After all this, I swear if that couch doesn’t fit through the window I’m going to put it out on the sidewalk and just sleep there. It will be summer – if they’re not lying and it gets here by July 1st. I could live off the orange trees lining the street. The weather will be lovely, and I might just meet more of my neighbors and make some new friends. I’ll put my feet up, watch YouTube videos on my phone and drink some Sangria on the sidewalk. The street cleaners can wake me in the morning when they come around. But I’ll have earned it. I will have waited 4 months for that couch – too large though it might very well be. But its mine, and perhaps, like me, a little worse for wear but still, all mine.
That’s basically how it worked for our shipment. They packed it up in August and it was stored for consolidation until the sail date in Sept. It arrived at Le Harve in Oct where it went through customs then trucked to our house from there. The reason that freight is not shipped direct to Barcelona, close to you, or Vigo, close to me, is that it would have taken even longer just to get through Spanish customs. They are notorios for holding freight for long times. I hope that your sofa fits through the window. 😊
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I think it has been more the total lack of communication and follow thru that has been hard. They tell me one thing and then do something else. And the amount of time to get here will have been double the original quote – if it arrives by July 1st. If they had managed my expectations then I would have known up front. Don’t love the international shipping biz.
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Wow. More of the horror stories about shipping stuff. We are learning a lot through your informative and fun(ny) blog.
Think we will sell our stuff and not deal with the hassle.
Hope you have no more roadblock in securing the goods.
How bout a Vlog ? I bet that would be entertaining ! 😎
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Thx Joe. Yes – much better to sell everything or store it in the US for sorting later. Glad it’s helpful.
Vlog? I hadn’t considered that. Maybe I should. Stay tuned.
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